Kind gestures can go a long way in building better business relationships. Compliments like these are more meaningful when they’re honest and true to your values. Think of them as an ongoing dialogue of gestures in communicating your emotions and make them a regular part of your business relationships.
Why Kind Gestures Are Important in Business?
Kind Gestures is nothing but the use of motion as communication to show your empathy, happiness and other emotions. Extending kind gestures can help you retain good employees and valuable customers. It can also help you solidify relationships with suppliers, delivery people and just about everyone else with whom you come into contact when conducting your business. Kind gestures make people feel acknowledged and valued, and everyone likes that.
The ability to empathize with others can help you think of all kinds of ways to express your approval, appreciation and understanding of the people who work for you, those who buy your products or services and those who provide support. Consider what you would like if you were in their position. You’ll probably be able to think of several kind gestures right away.
Give Sincere Compliments
Words alone can go a long way toward making people feel good. Expand on thank you at least once in a while. Look the person in the eye, smile, shake his hand and say something like, “I just want to take a moment to tell you how much I appreciate the great job you do” or tell a customer, “I just want to take a moment to tell you how much I appreciate your business.”
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Try to mention something specific that you noticed and for which you were grateful. A kind gesture in business relationships like this can make someone feel great, and they won’t forget it or forget you.
Listen for Feedback
Ask everyone associated with your business for feedback on how things could be better accomplished, and be ready to respond. When people are asked for feedback and nothing changes, it sends the opposite message than you’re trying to convey. It tells them that what they have to say is not important.
Express Kind Gestures
Showing your customers that you appreciate them can build loyalty and bring in new customers through referrals from existing happy customers. Making sure your employees feel valued can come in handy when you have to ask them to stay late. Similarly, acknowledging the hard work of your suppliers can help when a rush order is suddenly needed. Extending kind gestures just feels good.
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Surprise a hardworking employee! Tell them to take off an hour or two early once in a while, paid. Carry a customer’s order to their car for them. Don’t ask if they’d like help; go ahead and do it. Help a delivery person unload your order or offer them a cold drink on a hot day.
Take Time to Celebrate
Take the time and spend a few dollars on an employee party to celebrate the end of a tough quarter, meeting sales goals or anything else that deserves to be recognized. Have a customer appreciation day with free soft drinks and snacks and giveaways. Invite your vendors. They’re potential customers too.
Award Little Gifts
Ensure to make things clear, gifts that you give are out of appreciation and not as a bribe during business relationship activities. The gifts need not be expensive. Something small with an enclosed card saying “you are appreciated” can have a big impact. Consider a gift that can be personalized with the recipient’s name. Better yet give them a good book to read. They will cherish your kind gesture and business relationship.
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