Disagreements in business are inevitable, but the damage they cause is heavily determined by the way you deal with them. Subsequently, its necessary to resolve disputes with other businesses to be a good and successful business.
As you conduct your business, disputes can occur with suppliers, landlords, builders, neighbors, advisers, financial institutions and other businesses. Disagreements can range from minor misunderstandings. Such as, confusion over a delivery time, to major disputes, such as contract breaches.
Business disputes distress staff and stakeholders, reduce performance, compromise delivery, damage business relationships and put your business at risk. You should always look for constructive ways of resolving disputes that save time and money and minimize damage to important relationships.
Have A Conciliatory Approach
Smart business operators always look for effective, low-impact ways to resolve disputes. It is important to take a conciliatory approach to resolving your conflict. All dispute agencies and ombudsmen ask that you first attempt a direct conciliation before they offer their services.
For disagreements with service providers, ask whether they have complaints handling policies and procedures in place to manage customer disputes. In addition to this, if possible, put your complaint in writing. Complaining in writing is an essential part of good business record keeping, and allows you to carefully consider and explain your issues in a professional and cordial manner.
Seeking Help from A Third Party
If you are struggling to resolve your dispute directly and amicably, you have 2, third-party dispute resolution options.
Consensual Processes
Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. Escalating disputes to litigation, or leaving them unresolved, carries high business risks and costs. With the help of an impartial mediator, many formal complaints can be resolved using approaches such as alternative dispute resolution (ADR) without involving the courts.
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Consensual processes include collaborative law, mediation, conciliation or negotiation, in which the parties attempt to reach agreement. These are formally known as alternative dispute resolution (ADR). ADR offers conflict resolution services outside the government judicial process. Some courts – convinced of ADR’s proven effectiveness now require parties to enter the dispute resolution process, usually mediation before trying their cases.
Adjudicative Processes
Adjudicative processes include litigation or arbitration, in which a judge, jury or arbitrator determines the outcome. These are formally known as the judicial process. It should be noted, Judicial processes are a last resort for businesses when all other dispute resolution attempts have failed.
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