There are universal needs that employees look for in a business during uncertain times . More than ever, employees are looking for emotional support from businesses. For things that are familiar, reliable and consistent. Businesses should be doing more to assure and motivate their employees.
Build Trust
A large percentage of employees are not likely to trust you unless you take the time to get to know them. If you’re looking to build trust, try setting up virtual one-on-one meetings (even for 15 minutes) to identify where your employees are and what they need from you.
While this may be more difficult during uncertain times, you can start to do this by:
- Following through on what you say you’re going to do
- Openly and honestly sharing what you know (and don’t know)
- Communicating clear goals and expectations for projects while giving employees the space to complete their work
- Providing the resources and removing barriers for employees as needed.
Show Compassion
At its core, being a compassionate business means showing that you care about the well-being of your employees. Just because you may not understand what someone on your team is going through doesn’t mean you cannot show compassion. As a business, it’s essential to acknowledge that these are uncertain times with pressures coming from various directions. Even stating that directly to your employees goes a long way as this is not the time to make assumptions.
Read More : 5 Ways to Manage Health & Safety for Remote Working Employees
Show that a business is run by a real people. If you’re uncomfortable with the uncertainty surrounding the current situation, communicate it. Bring your whole self to your team and conversations moving forward.
You can emotionally support employees in uncertain times by asking questions like:
- What resources or tools would be helpful to you and your family at this time?
- What is something you are struggling with that I may be able to offer support on? and
- What helpful information has our organization provided and what information is missing that I may be able to clarify?
From this information, you can consider:
- Loaning unused devices (computers, tablets, printers) to staff who are in need
- Providing childcare credits or stipends
- Expensing a meal for your team
- Sending them a gift certificate to a local grocery store
- Making a connection to someone who can help them work through their “pain point”
- Adjusting workloads and communicating realistic expectations on current projects
Provide Stability
Employees want to work for organizations and businesses that can provide stability. While this might not be something as a business you can realistically provide, the communication around this message is crucial.
Learn More : 5 Step Plan for Employee Upskilling and Reskilling to Master Company Success
To provide more stability, try making your presence known during high-level conversations and sharing any firsthand information directly with your employees. Standing up for your employees and their hard work whenever, and to whomever, you can will help them emotionally. As a business, you can also identify alternative projects or assignments that support employees which supports them with emotional stability.
Inspire Hope
Realistic inspiration is something that we can all use right now. As a business provide emotional support and hope to employees by sharing that things will eventually improve and that this period is temporary. During times when we don’t have a specific date or idea of when this turnaround will happen, you can provide small bits of inspiration and positivity.
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