An incident response plan is a general plan for dealing with any number of crises that could negatively impact your business. Your incident response plan should describe the types of incidents or crisis situations in which it will need to be used.
It should outline the actions that need to be taken to limit the loss of life and property; In the time immediately before a crisis, if possible, as well as during and immediately after.
What is an Incident Response Plan?
Your incident response plan contains all the information you will need to respond immediately before and after an incident or crisis. The plan may also have associated documents or plans attached to it. For example, an evacuation plan.
Depending on the size of your business, your incidents response plan may include the following sections,
Plan Activation
The opening section of your incident response plan should include a clear statement of the circumstances. For example like, when the plan will be activated, such as a natural disaster. Furthermore, it also includes details of which staff are authorized to activate the plan.
Learn More : How to Survive & Outlast the Crisis as an Entrepreneur and Business?
Incident Response Team
Putting together an incident response team will depend on the number of staff you have and the types of incidents you may need to respond to. If you have enough staff members, you should identify who will be critical in responding to an incident; and, if possible, a suitable backup in case they are unavailable. For smaller businesses, you may find that all your staff will be needed if an incident occurs.
Communications
The communications section of your incident response plan lists the key communication methods and timings needed to keep everyone safe. In addition, details on how get your business running again in the event of an incident.
Contact Lists
The contact lists section includes details of all the people you will need to communicate with in an incident, such as, internal staff and their families, emergency services, external contacts like suppliers, customers.
Read ore : How to Survive a Natural Disaster as A Business?
What Incident Response Plan Should Include?
- Plan activation details, including a clear statement of the circumstances when the plan will be activated; and who is authorized to do so,
- Incident response team details, including key roles and responsibilities
- An emergency kit
- Evacuation procedures for your premises
- A communication plan, including key communication methods and timings needed to keep everyone safe
- Contact lists for all the people you will need to communicate with during a crisis, including staff and emergency services
- An event log to record information, decisions and actions that you take during a crisis.
Finally!
The types of risk you face are specific to your business and its objectives. To effectively manage risk, you should prepare for internal and external scenarios that may directly affect your business. So build an incidents response plan that suits you and keep reviewing it every year to stay update.
Learn more about preparing an incident response plan from here too.
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